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FAQ


Think Thornbury Shop - Frequently Asked QuestionsSome of our Frequently Asked Questions

Where are you?

We’re in Thornbury, Melbourne, Australia. 

It’s a really lovely place. Ask us for all the recommendations of where to go, eat and do if you’re coming to visit us!

Who are you?

We’re Maggie May and Josh.

What is Think Thornbury?

We’re a community focused shop and creative workshop venue.

Can we hire your space to run our own workshop/event?

Of course! And we’d love to help you do it if you need us. Get in touch to hear about our prices and availability. We recommend early bookings, but we sometimes have last minute spots. Don’t hesitate to ask. 

How do you pick the things for your shop?

Maggie May curates Think Thornbury. She does this by spending a lot of time researching and exploring. We don’t pick things out of catalogs and we try and stock things that aren’t already available locally. We love locally made things that have heart and a story behind them.

Can you stock the thing that I make?

We’d love to hear from you. We are always on the lookout for new beautiful things BUT Check out what we already stock, research the shop and who we are. We like local, sustainable, ethically manufactured and original ideas.

Please remember that we get a lot of inquiries and you might not hear back from us. If we say “No, Thank You” it’s not always a reflection of you and what you’re making, it might just not be right for us right now. 

If you’re getting started with a new brand or idea and you’re keen for some feedback Maggie May offers a professional creative consulting service and will give you some advice on what you’re doing and how to put yourself on the path to success.

How do I run a workshop at Think Thornbury?

We want our workshops at Think Thornbury to be fantastic.

You can run a workshop yourself, by hiring the space or you can apply to be a part of our curated series. To be part of the curated series we need you to have a few runs on the board 

If you’re not accepted into the curated series, don’t lose heart. We’re happy to have a professional chat about development and what we think our community will be into. Maggie May and Josh are the ones who decide if you’re ready to be part of the workshop menu board. There is a lot that goes into developing, promoting, and hosting an amazing workshop. We expect our hosts to be prepared for the hard work that goes into that.

We require an application and for you to attend our Think Thornbury ‘workshop on workshops’.

If you would like to send us an email to enquire about how to hire or apply for our space, consider that your first introduction to us and put your best foot forward. Do a little research about our space and what workshops we’ve hosted previously to see if we’re a good fit. We want people who are passionate, hard-working and professional about what they. We’re very friendly and want to see you succeed. Nothing makes us happier than seeing a full workshop of happy thinkers, makers & doers.

When is my order shipped?

Monday, Wednesday & Friday.

Check our list of suburbs that get free hand delivery. We’ll let you know when we’re on the way to drop your order off. If you aren’t home, we’ll leave it in a safe place and txt you a photo. 

If you’re outside of our free delivery zone, you’ll receive an Australia post tracking number. Please read our T&C’s for postage.

You’re also welcome to pick up your order at the shop. Click ‘pick up’ when placing your order and we’ll let you know when it’s ready for pick up. 

When will my order be ready for pick up?

Orders are ready to pick up at 4 pm the day after they are placed.

7 days a week.

If you need it urgently, or yesterday, ask us nicely and we’ll do our very best to help you.

What are we doing to minimise risk with Covid-19 and deliveries?

Maggie May and Josh are the only people handling your order. We’re both in self-isolation as the shop is also our home!

Hands are washed prior to entering the shop, packing orders and in between each delivery.

We can’t take responsibility from Australia post, but we know they are taking this as seriously as we are. Couriers and Australia Post are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.

What this means for you: we advise you to closely track your parcel and try to be home when the parcel is delivered. The courier will select a safe place to leave your parcel, but we recommend you collect it as soon as possible - especially if you live in an apartment block.

Unfortunately Think Thornbury is not responsible for missing parcels once they have been delivered by the courier or Australia Post or Sendle. 

Deliveries are drop-offs, not person to person handling in order to maintain social distancing and minimise risk.

We don’t want Covid-19 either, let’s all keep our distance. 

The pictures on your website are really lovely! Who took them?
Oh thank you so much for noticing! They were taken by Bobby Clarke, she’s an amazing photographer and artist. Make sure you check her out on instagram. 

Your website is really beautiful too! Who did that?
We had a tonne of help from the wonderful team at Media Sixx. We highly recommend getting in touch with them if you need help with getting your online presence right.