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FAQ


Think Thornbury Shop - Frequently Asked QuestionsSome of our Frequently Asked Questions

Where are you?

 

Think Thornbury is located at 800 High Street, Thornbury. Woi Wurrung. Victoria.
Our neighbours are 'The Thornbury Picture House' and 'The Dogs Lounge'. We're also directly opposite 'Carwyn Cellars'.

Between all of us you can see a movie, get your dog washed, grab a 6 pack of your favourite craft brew and pick out a present from the BEST curration this town has to offer!

 

Who are you?

We’re Maggie May and Josh. MM is an artist. Josh is a musician. 

What is Think Thornbury?

We’re a community focused shop.

 

How do you pick the things for your shop?

Maggie May curates Think Thornbury. She does this by spending a lot of time researching and exploring. We don’t pick things out of catalogs and we try and stock things that aren’t already available locally. We love locally made things that have heart and a story behind them.

Can you stock the thing that I make?

We’d love to hear from you. We are always on the lookout for new beautiful things BUT Check out what we already stock, research the shop and who we are. We like local, sustainable, ethically manufactured and original ideas.

Please remember that we get a lot of inquiries and you might not hear back from us. If we say “No, Thank You” it’s not always a reflection of you and what you’re making, it might just not be right for us right now. 

If you’re getting started with a new brand or idea and you’re keen for some feedback Maggie May offers a professional creative consulting service and will give you some advice on what you’re doing and how to put yourself on the path to success.

 

When is my order shipped?

Monday, Wednesday & Friday.

Check our list of suburbs that get $5 hand delivery. We’ll let you know when we’re on the way to drop your order off. If you aren’t home, we’ll leave it in a safe place and txt you a photo. 

If you’re outside of our $5 delivery zone, you’ll receive an Australia post tracking number. Please read our T&C’s for postage.

You’re also welcome to pick up your order at the shop. Click ‘pick up’ when placing your order and we’ll let you know when it’s ready for pick up. 

When will my order be ready for pick up?

 

Pick ups are ready almost straight away if we're open. You'll get a notification on the email you placed your order from. Be sure to check your junk mail and add us to your 'safe senders' list. Feel free to give us a call *during opening hours* to get an update on your order.

 

 

Please email us or call us if you have a present emergency. We're in the fortunate position of living above our shop so if we're home, we can help you out. 

When things are a little more normal/Josh doesn't have Cancer:

 

If you need it urgently, or yesterday, ask us nicely and we’ll do our very best to help you.

What are we doing to minimise risk with Covid-19 and deliveries?

We take this very seriously.

Hands are washed prior to entering the shop, packing orders and in between each delivery.

We can’t take responsibility from Australia post, but we know they are taking this as seriously as we are. Couriers and Australia Post are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.

What this means for you: we advise you to closely track your parcel and try to be home when the parcel is delivered. The courier will select a safe place to leave your parcel, but we recommend you collect it as soon as possible - especially if you live in an apartment block.

Unfortunately Think Thornbury is not responsible for missing parcels once they have been delivered by the courier or Australia Post or Sendle. 

Deliveries are drop-offs, not person to person handling in order to maintain social distancing and minimise risk.

The pictures on your website are really lovely! Who took them?
Oh thank you so much for noticing! They were taken by Bobby Clarke, she’s an amazing photographer and artist. Make sure you check her out on instagram. 

Your website is really beautiful too! Who did that?
It was a team effort and we had a tonne of help from the wonderful team at Media Sixx . We highly recommend getting in touch with them if you need help with getting your online presence right.

Maggie May does all our Think Thornbury graphic design and product pages.